General Motors surveys all new vehicle owners as well as those owners who have had warranty repairs performed. The surveys are first sorted by dealership, then by category (service or sales), and are then indexed to a 100-point scale. The Overall Satisfaction Indexes below are arrayed in descending order for the St. Louis Chevrolet-Cadillac-Hummer Zone. The team at Sunderland Motor Company continually strives to ensure that our customers experience a world-class service experience as well as a pleasant, no-hassle, straight-forward buying experience.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
ZONE 2111 / DEALER SUMMARY |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
 Service / Sales Satisfaction Survey
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
October 2008 Report |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
12 Month Ranking |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Cross Divisional Scores |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
SALES |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
(Q14) |
|
|
|
|
|
|
|
|
|
|
|
DEALER NAME |
|
|
12 MO. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
SUNDERLAND MOTOR, JERSEYVILLE, IL |
|
|
95.2 |
|
|
|
|
|
|
|
|
|
|
|
PUTNAM CHEV-PONT, CALIFORNIA, MO |
|
|
94.4 |
|
|
|
|
|
|
|
|
|
|
|
CASH'S BAKER CHEVROLET, MARION, IL |
|
|
94.4 |
|
|
|
|
|
|
|
|
|
|
|
DEIEN CHEVROLET, TRENTON, IL |
|
|
93.8 |
|
|
|
|
|
|
|
|
|
|
|
GASTORF-SCHRUMPF, WARRENTON, MO |
|
|
92.3 |
|
|
|
|
|
|
|
|
|
|
|
RILEY CHEVROLET, JEFFERSON CITY, MO |
|
|
90.2 |
|
|
|
|
|
|
|
|
|
|
|
WEBER CHEVROLET, CREVE COEUR, MO |
|
|
89.7 |
|
|
|
|
|
|
|
|
|
|
|
FAIRGROUND CHEVROLET, ROLLA, MO |
|
|
89.7 |
|
|
|
|
|
|
|
|
|
|
|
COAD CHEVROLET-CADILLAC, ANNA, IL |
|
|
89.7 |
|
|
|
|
|
|
|
|
|
|
|
WEBER CHEVROLET, WATERLOO, IL |
|
|
89.6 |
|
|
|
|
|
|
|
|
|
|
|
WEBER CHEVROLET, COLUMBIA, IL |
|
|
89.4 |
|
|
|
|
|
|
|
|
|
|
|
SCHMITT CHEVROLET, O'FALLON, IL |
|
|
88.9 |
|
|
|
|
|
|
|
|
|
|
|
JIM TRENARY CHEVROLET, UNION, MO |
|
|
88.8 |
|
|
|
|
|
|
|
|
|
|
|
ELCO CHEVROLET, BALLWIN, MO |
|
|
87.8 |
|
|
|
|
|
|
|
|
|
|
|
JANSEN CHEVROLET, GERMANTOWN, IL |
|
|
87.7 |
|
|
|
|
|
|
|
|
|
|
|
COX & COHEA CHEV, WENTZVILLE, MO |
|
|
87.0 |
|
|
|
|
|
|
|
|
|
|
|
MODERN AUTO, WASHINGTON, MO |
|
|
86.9 |
|
|
|
|
|
|
|
|
|
|
|
COAD CHEV, CAPE GIRARDEAU, MO |
|
|
86.5 |
|
|
|
|
|
|
|
|
|
|
|
CHIP BANKS CHEVROLET, DU QUOIN, IL |
|
|
86.5 |
|
|
|
|
|
|
|
|
|
|
|
BOEMLER CHEVROLET, ARNOLD, MO |
|
|
86.4 |
|
|
|
|
|
|
|
|
|
|
|
POAGE AUTO CENTER, HANNIBAL, MO |
|
|
86.4 |
|
|
|
|
|
|
|
|
|
|
|
CARROLL-REHMA MOTORS, LINN, MO |
|
|
86.3 |
|
|
|
|
|
|
|
|
|
|
|
PEARL MOTOR COMPANY, MEXICO, MO |
|
|
85.9 |
|
|
|
|
|
|
|
|
|
|
|
FORREST CHEVROLET, CENTRALIA, MO |
|
|
85.7 |
|
|
|
|
|
|
|
|
|
|
|
STEVE SCHMITT INC, HIGHLAND, IL |
|
|
85.7 |
|
|
|
|
|
|
|
|
|
|
|
LLOYD BELT GM CENTER, ELDON, MO |
|
|
85.6 |
|
|
|
|
|
|
|
|
|